The engineer will play a central role in defining and implementing the technical architecture during the project and implementation phases of new collaboration platforms, including Symphony and Skype for Business. This will involve working with global counterparts to detail regional requirements, providing input on design decisions, and managing the regional deployments. The engineer must have strong experience with instant messaging platforms, including managing infrastructure buildouts and supporting users.
Strong experience with IM protocols and collaborative suites
Knowledge of Unix/Linux in relation to IM components (encryption, key management)
Experience with IM compliance suites
Strong project management skills
Good communication and interpersonal skills.
Service oriented, positive, committed and enthusiastic team player with a flexible “can do” approach to work
Manage the deployment of the Symphony collaboration suite
Industrialization and monitoring of collaborative platforms
Integrate new collaborative features, including audio/video and sharing
Insure legal and compliance requirements are met
Document support procedures
Support and troubleshoot the collaborative platforms and users
Assist with level 3 support, including change management and support/request handling