- Manage analysis, validation and support for DEC business applications.
- Analyse regulations requirements coming from regulators and clearing markets
- Assist Operations to continuously provide a high quality service to our Clients and rapidly integrate increasing volumes and new products.
- Act as a liaison between Business users, IT Application Support teams (Montreal, London, Paris, Chennai, Mumbai and Lisbon), Client Service teams and the Service Providers.
- Guarantee the escalation of problems to the adequate BNP Paribas branches to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures.
- Participate in the technical tests, internal meetings and regular reviews with the external Service Providers.
- Participate in local projects and client on-boarding.
- Contribute to the quality of technical and user testing phases.
- Analyse requirements and feasibility with all other departments involved
- Coordinate implementation of the validated solution
- Establish procedures